You will find a lot of cloud hosting suppliers out there, yet the majority of them are resellers that have restricted resources, particularly when it comes to support. A good way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you will get through this method of communication varies based on the supplier - several of them provide you with professional telephone support, various others offer basic and customer support only because some matters are more time-consuming and it is easier to be resolved via a support ticket, especially when the situation needs to be escalated. Still, it is good to find that you can always contact your web hosting provider since there're various small problems which can be taken care of efficiently and timely with a telephone call, not mentioning that you'll be able to get additional information regarding the services even before you become a customer.
Phone Support in Cloud Hosting
We believe that being able to communicate with a live consultant is rather important, for that reason we have three support lines globally (USA, UK and Australia) and you'll be able to contact us on the phone for fourteen hours a day. In case you consider getting one of our cloud service
, for instance, you're able to give us a call and find out more about our solutions prior to ordering to make sure that we cover all the system requirements for your web sites. Following your purchase, you can call us about all of the sales and / or billing problems you may have, or receive any type of general or basic technical info you need. We've aimed to find the perfect balance between telephone and ticket support, so for entirely technical issues you have to use the ticketing system, which will make it easier to monitor the communication together with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be certain that there will always be someone to assist you if you have any questions about the semi-dedicated server
packages that we offer. Whether you want to find out more about our packages, you have some billing issue or some general problem, you can call us. Although some more complex issues could need a ticket so as to give some time to our tech support crew to investigate, we will help you with a range of tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on three continents - in the United States, Great Britain and Australia, we have local phone lines in these countries as well. In case you are in a different country, we have a global number where you're able to reach us.