A live chat is one of the many ways of communication supplied by some website hosting suppliers as a part of their support services. Depending on the provider, the chat can be used for billing, pre-sales and/or technical support. This way of contact is faster in comparison to a support ticket and it will make it less likely to misunderstand or misspell something as compared to a telephone call with a representative. Furthermore, if the trouble that you have needs some time to be investigated and taken care of, you are able to do something else at the same time instead of just waiting, like you would have to do if you call. You can also employ a live chat support service without charge provided that you have Internet access even when your web hosting provider is situated in a different country and they do not have a local telephone number you can call.
Live Chat Support in Cloud Hosting
As part of the support services that we supply for our cloud service, we have live chat support which is available all the time, even on holidays. You'll be able to contact us no matter if you already own an account or not, as we can assist you with all kinds of things, ranging from supplying you with common info on our solutions if you aren't a customer yet and you are thinking about obtaining one of our plans, to assisting you with creating an email account in an email client. Part of the issues are more complex and time-consuming, so you will have to employ the ticketing system which is incorporated into the Hepsia hosting Control Panel, but we can save you precious time and help you in real time on the live chat for quite a lot of things.
Live Chat Support in Semi-dedicated Servers
Using the live chat support service that we provide with all our Linux semi-dedicated servers, you're able to get the replies for any questions you have or get numerous problems taken care of right away. The service is available every single day, thus you will be able to contact a representative even on weekends and holidays. In the event that you're unsure which package would be better for your sites or if our leading-edge cloud hosting platform matches some system requirements, you may come on our live chat before buying anything. In case you're a current customer, you'll be able to obtain more information about billing issues, account settings and a variety of common technical issues you may have, for instance if you are unable to install an email account in a client on your personal computer. Our live chat can save you a lot of time no matter where you are or when you contact us.