A lot of people who start using their first hosting account, or change companies, normally have inquiries regarding how given procedures are accomplished or run into problems when setting up various things like emails, site settings, etc. For this reason, some web hosts have compiled documentation with the most frequently asked questions and problems so as to help their clients obtain info quickly and easily. Consequently, the client service team members can concentrate on real issues that given customers may be facing, since the solution for the minor things will be available on the web and clients can easily deal with them without having to contact the client support staff. Having detailed documentation is essential, particularly for new clients without any past experience whatsoever, since the hosting service entails a large amount of features and many individuals can get perplexed about what to do. A good knowledge base can both help you do the operations that you want and get to know how the hosting service functions in general.
Extensive Online Documentation in Cloud Hosting
Our cloud hosting plans include an exhaustive knowledge base where you can find information about all the predicaments that you could face and their solutions. You can acquaint yourself with how to set up and administer an electronic mailing list, how to use an .htaccess configuration file, or how to continue in case the settings of your email client are correct, but still you’re unable to send emails, for example. We’ve done our utmost to be as thorough as possible and to cover all the available options in order to save you time and energy and to offer you different solutions for each issue. The knowledge base includes educational articles as well – both general ones about the web hosting service as a whole, and more specific ones, which will inform you about the functions and features of the Hepsia hosting Control Panel. You can find relevant articles about particular features and functions in every Control Panel section, whereas if you prefer to browse the full article archive, you should visit the all-inclusive Help section.
Extensive Online Documentation in Semi-dedicated Servers
We’ve prepared an elaborate online knowledge base for all our current and potential customers, so if you order a semi-dedicated server account from our company, you’ll be able to find any info that you’re searching for at any moment. We’ve got a huge number of informative help articles, which will help you better understand what is happening in your semi-dedicated account – "What is PHP?" and "What are file permissions?" are only 2 instances. Our comprehensive manuals will help you do anything you want – extract an archive, import a MySQL database, forward a domain, and so on. Additionally, we’ve also got troubleshooting guidelines, which will enable you to discover what spurs a certain problem and the potential solutions for it. In case you are unable to send e-mail messages or your domain returns a 500 Internal Server Error message, for example, you can browse our knowledge base and recover the problem momentarily. You can access the articles through each Control Panel section, as well as through the all-encompassing Help section.